Westbank’s Free Pick-Up and Delivery

Let’s face it – we know you’re busy. Want one less errand? Westbank’s delivery service brings convenience directly to your door. There’s no need to be home, and we’re in most Austin neighborhoods twice weekly. One of our delivery valets will pick up your garments and deliver them back clean and ready to wear.

To schedule a pick-up, setup your account online. You won't be charged until you are ready to order!

Have questions about our delivery service? Check out our Delivery FAQ.

Sign Up

After completing your online signup, a delivery valet will contact you and answer any questions you might have.

Laundry Bag

Your laundry bag, complete with personalized
tags specifying your cleaning preferences,
will be delivered to you .


Set your bag out at your front door or other pre-determined location and we’ll take it from there.

Drop Off

We’ll return your freshly cleaned and hand-finished garments and hang them on our handy hook.

Automatic Billing

Your cleaning is automatically charged to
your credit card on file.

VIP Rewards

You’ll automatically receive Westbank’s VIP Rewards, earning $5 off for every $100 spent.

Frequently Asked Questions

Complete the online signup and a delivery valet will call you to answer your questions. Yes! We don’t charge a delivery fee... same pricing as our store locations.

No you don’t. Simply put your cleaning in your Westbank bag and leave on your porch, concierge desk or other covered location by 8:00 a.m. Your cleaned garments will be hung on your front door.

We charge your credit card on file and provide a receipt on your order.

Twice a week. Your valet will let you know if you’re on a M-Th or Tu-F schedule.

There is no minimum order required.

Yes. Coupons can be placed inside your laundry bag. You’ll also automatically receive VIP Rewards, earning $5 for every $100 spent.

No, if you don’t have any items, we’ll be by the following week. If you will be on vacation, let your valet driver know via text or email your vacation date range.

You can take your items to any of our 8 locations. We offer same day by 8:30 a.m., back by 5:00 p.m.

We provide you with Special Request forms and you can fill out and attach to your garments.

If you don’t have a covered, protected area for your bag, we don’t recommend putting your bag out during inclement weather. In rare weather events your valet may choose to hold your items until your next scheduled day and will contact you.

Yes. We have hanger caddies that you can fill up and place with your order.

Yes, we are closed most major holidays. Your service will resume on your next scheduled day if it falls on a holiday.

Your valet will provide you with his/her mobile number for the fastest service. We also send email reminders and special offers. You may also email or call (512) 236-8611.

You can place them in a large plastic bag or trash bag, but make sure they are labeled with your name and phone number.


Receive Westbank’s Special Offers!

Get your Spring Rewards with our Seasonal specials!
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